To meet these needs, casinos must have an agile customer support unit and a range of options for contacting them.Ĭommon contact channels include telephone, social media, live chat, and email. This is a core part of the betting landscape, and it’s not unusual for casinos to rope some of their processes into customer support, like claiming bonuses, responsible gambling, and queries in general. The final determiner in our rating of SA online gambling sites is customer support systems.